Privacy Policy

Effective Date: Jan 01, 2025
Company: Apprand Web Inc. (“Apprand”, “we”, “us”, “our”)
Website: https://apprand.com (the “Site”) and related portals, apps, or services (the “Services”).

1) Purpose of This Policy

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Site or Services. We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2) Information We Collect

We may collect the following types of information:

• Personal Information You Provide:

  • Name, email, phone number, company details, billing information.

  • Account login details (username, password).

  • Content you submit (support tickets, inquiries, uploaded files).

• Automatically Collected Information:

  • IP address, browser type, operating system, device identifiers.

  • Website usage data (pages visited, time on site, clicks).

  • Cookies, pixels, and similar tracking technologies.

• Business & Service Data:

  • For clients, we may collect technical, operational, or transactional data required to deliver IT solutions, integrations, and POS/Cloud services.

  • Data may include logs, configuration files, or test inputs you provide.

3) How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Services.

• Communicate with you about your account, projects, or inquiries.

• Customize content, demos, and user experience.

• Send security alerts, updates, and administrative notices.

• Process transactions, invoices, and payments.

• Conduct research, analytics, and service improvements.

• Comply with legal, regulatory, or contractual obligations.

4) How We Share Information

We do not sell or rent your personal information. We may share information:

• With Service Providers: Cloud hosting, analytics, payment processors, email/SMS providers, technical support partners.

• With Business Partners: When integrating with third-party systems (e.g., POS, CRM, hybrid cloud, ERP), only as required to provide the solution.

• For Legal Reasons: To comply with law, court orders, or protect rights, security, or property.

• During Business Transfers: In case of merger, acquisition, or sale of assets.

5) Data Storage & Security

• Data is stored in secure servers located in Canada and/or trusted cloud providers (AWS, Azure, GCP).

• We use industry-standard safeguards: encryption, firewalls, access controls, monitoring, and regular audits.

• While we take reasonable steps to protect data, no system is 100% secure. You are responsible for keeping your account credentials confidential.

6) International Data Transfers

If data is transferred outside Canada (e.g., to global cloud providers), it may be subject to foreign laws. We ensure appropriate contractual and technical safeguards are in place.

7) Cookies & Tracking Technologies

We use cookies and similar tools to:

• Improve functionality and security.

• Analyze site traffic and performance.

• Personalize content and ads (where applicable).
  You can disable cookies in your browser, but some features may not work properly.

8) Your Rights

Under Canadian law, you have the right to:

• Access and request a copy of your personal information.

• Correct or update inaccurate information.

• Withdraw consent to processing (subject to contractual/legal obligations).

• Request deletion of your personal information.

Requests may be sent to privacy@apprand.com. We may require identity verification before fulfilling requests.

9) Data Retention

We retain personal information only as long as necessary for:

• Providing services to you.

• Meeting legal, tax, or regulatory obligations.

• Resolving disputes or enforcing agreements.
  Afterward, data is securely deleted or anonymized.

10) Third-Party Services & Links

Our Site may link to third-party websites or integrate third-party APIs (e.g., Lightspeed POS, cloud platforms). Their privacy practices are not covered by this Policy. Please review their privacy policies before providing personal information.

11) Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in the EU). We do not knowingly collect personal data from minors. If we become aware of such data, we will delete it promptly.

12) Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a new Effective Date. Significant changes may also be communicated via email or notices on our Site.

13) Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Apprand Web Inc.
Toronto, ON, Canada
Email: privacy@apprand.com
Phone: (416) 877-8710